Client Account Manager

Client Account Manager at Didiers Patisserie
Do you have good knowledge of patisserie? Do you have a strong background in product development? If so, we want you on our team!

Position: Client Account Manager 
Contract: Full Time
Location: Greenwich, London (full time onsite)
Salary: £40,000 - £45,000 depending on experience

Didiers Patisserie is a premier desserts manufacturer serving blue-chip clients such as Buckingham Palace, Wimbledon Tennis Championships, Ascot Racecourse, British Airways, Virgin Airlines, and Eurostar. Established in 1995, our family business prides itself on investing in our team, ensuring that everyone comes to work with dedication, passion, and a smile every day.

About the Role: 

As part of our continued growth, we are seeking a Client Account Manager to cultivate strong partnerships within our existing accounts, promote our full product range, and align with our clients' visions and requirements to enhance their customer experience.

Key Responsibilities:

• Build and maintain relationships with new and existing clients, serving as the primary contact for any issues or escalations.
• Manage and resolve client queries, leveraging cross-functional support when necessary.
• Support business development initiatives and project-related activities.
• Oversee products from concept to launch and beyond.
• Collaborate with the management and production teams to ensure smooth operational processes.
• Liaise with clients regarding their product needs and work with the product development team to ensure accurate delivery of client briefs.

Qualifications:

• A strong background in product development.
• Proven track record in Account Management and/or Sales, with a strength in developing and expanding accounts. B2B sales experience is an advantage.
• Effective communicator with strong listening skills to engage, collaborate, and identify opportunities.
• Passionate about providing and enhancing client experience and satisfaction.
• Self-motivated, resilient, adaptable, and capable of operating independently with minimal supervision.
• Results-driven, detail-oriented team player.
• Strong IT skills, with the ability to learn and adapt to new technologies and systems.

Desirable:

• Industry knowledge in Bakery and/or experience supplying to airlines is a plus, but not essential.
• French speaker would be a plus but not essential.  

If you're eager to join a fast-paced business and bring your skills to our team, we can't wait to meet you! Apply today to become part of the Didiers Patisserie Team.