Customer Technologist

Food Manufacturing

Customer Technologist

Hertfordshire

Up to £37k per annum

Benefits

• 20 days holiday plus bank holidays increasing with service
• Retail Discount and Health Care Cash plan memberships
• Group Personal Pension plan

Customer Technologist for a leading supplier of fresh and chilled food products based in Hertfordshire. The successful candidate will be the primary intermediary for major customers, working with the Technical and Commercial teams to deliver outstanding customer service.

Reporting to the Head of Technical, responsibilities for the role will include:

• Technical liaison with key customers, carefully handling food safety, legality and quality issue management
• Knowledge of customer quality management systems and their applications
• Generation, implementation and maintenance of the Customer Quality Management manuals
• Monthly KPI reporting on customer technical performance 
• Key customer portal management
• Customer Complaint management ensuring timely investigations, resolution and preventative actions
• New supplier and product approvals
• Effective and efficient Customer technical liaison

Essential / Desirable skills include:

• Educated to degree level or equivalent with experience in the Food Industry
• HACCP and Food Safety experience
• Good awareness and understanding of food legislation
• First class communication skills and attention to detail

The Company:

• Well established Family Business with more than 70 years’ experience 
• Sourcing and supplying Fresh and Chilled products and ingredients for Pubs, Restaurants and Foodservice Sectors across the UK

The working hours for the role are 40 hours per week, Monday to Friday, 8:00am – 5:00pm. The salary is up to £37k per annum plus an excellent benefits package. 

If you are interested, please respond AS SOON AS POSSIBLE quoting reference number JJ-P4884 with an updated CV, an indication of your current salary and your availability.