Customer Services Advisor
- Employer
- b3 jobs
- Location
- Colchester, Essex
- Salary
- £24,500 - £25,000
- Closing date
- 6 Dec 2024
View more categoriesView less categories
- Contract Type
- Permanent
- Function
- Other Job Function
- Business Sector
- Food Manufacturing
Job Details
This role is working for a successful BRC AA Graded food manufacturer. The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.
About the Customer Services Advisor job
As Customer Services Advisor, you will be part of a small and friendly customer services team. You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience.
Key tasks
- Process new orders and amendments, providing customers with stock availability, lead times, and delivery dates.
- Maintain and update customer databases, including contact details and specific delivery requirements.
- Assist Sales Managers with updating trade agreement prices and ensuring accurate records.
- Coordinate with transport companies, the Transport Manager, and warehouse team to schedule collections, deliveries, and order dispatches.
About You
- Good administration and customer services experience, most ideally within a food manufacturing or similar FMCG business This is a fast-paced role that requires excellent organisation skills.
- Confident communication skills (both verbal and written) to establish productive relationships with colleagues, customers, and suppliers.
- IT literate including Microsoft Office software including Word, Excel, Outlook etc.
More details
The Customer Services Advisor job (ref:8794) is based in Colchester and is paying £24,500 - £25,000 according to your experience. This is a hybrid role offering one day from home post probation period.
The site is in Colchester, Essex and is commutable from Chelmsford, Ipswich, Halstead, Clacton-On-Sea.
The working hours are Monday to Friday, 9:00am – 5:00pm with 1 hour for lunch.
Alternate job titles
Customer Order Processor | Customer Order Assistant | Despatch Assistant | Dispatch Assistant | Customer Administrator | Customer Communications Advisor | Remote Jobs | Hybrid Jobs
Company
Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,
Our core values are always:
- to find the very best job for you - not us!
- to give you friendly, ethical, honest and expert recruitment services
- to advise and not pressurise, so that you can make the right decisions for you
We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!
For a full up to date list of our jobs, visit www.b3jobs.co.uk
Food Industry Graduates
If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.
https://www.b3jobs.co.uk/graduates
Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.
- Website
- https://www.b3jobs.co.uk/
- Telephone
- 01435 866000
- Location
-
Heffle Buildings
33a High Street
Heathfield
East Sussex
TN21 8HU
GB
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