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Customer Services Administrator

Employer
b3 jobs
Location
West London
Salary
£26,000 to £28,000
Closing date
17 Feb 2025
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Job Details

Customer Services Administrator

£26,000 to £28,000
West London
Food Manufacturing
Job ref: 8832

The company

A very successful company in their specialist ranges within the food manufacturing sector having experienced rapid growth over recent years and are now recognised as a well trusted name.

About the Customer Services Administrator job

The purpose of your role will be to process all customer orders from receipt of orders through to delivery and liaising with customers regarding the process and expected deliver dates.

Key tasks

  • Process sales orders, manage pre-and post-sales documentation, and ensure customer expectations are met by liaising with relevant departments. Communicate with customers by providing quotations, updates on order progress, and addressing queries or complaints, including arranging returns and resolving logistics issues.
  • Organise domestic and international consignments, liaise with external carriers, prepare shipping documentation, and resolve delivery issues. Manage administrative tasks such as invoice checking, maintaining filing systems, scanning documents, and preparing KPI reports.
  • Uphold food safety, authenticity, legality, and quality standards, along with health and safety protocols. Contribute to continuous improvement initiatives and report any risks or non-compliance issues requiring immediate action to the manager.
  • Handle inbound calls, provide information, process incoming mail, and collaborate with internal departments to ensure tasks are completed smoothly and efficiently, maintaining high standards of customer service.

About You

Excellent numerical skills, knowledgeable and competent in the use of Microsoft Office particularly Outlook and Excel.

Good attention to detail, strong organisational and planning skills.

Strong communication and problem solving, excellent customer service skills and ability to handle and resolve complaints as well as building strong relationships with colleagues, customers and suppliers.

More details

The Customer Services Administrator job (ref:8832) is based in West London and is paying £26,000 to £28,000 according to your experience.

The working hours are Monday to Friday, 8.00am to 4.30pm.  

20 days holiday plus bank holidays and an extra holiday day per full calendar year worked, to a total of 25 days plus bank holidays.

Standard pension.

The site is based in West London and is commutable from Hayes, West Drayton, Slough, Ealing, Greenford, Southall, Uxbridge, Northolt, Hounslow, Feltham, Ruislip and Harrow.

Alternate job titles

Customer Service Jobs | Administration Jobs | Sales Administration Jobs | Food Manufacturing Jobs

 

 

Company

Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit www.b3jobs.co.uk

Food Industry Graduates

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

https://www.b3jobs.co.uk/graduates

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Company info
Website
Telephone
01435 866000
Location
Heffle Buildings
33a High Street
Heathfield
East Sussex
TN21 8HU
United Kingdom

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